![]() Individual items may be back-ordered to avoid delaying the delivery of other items. Delivery times may be extended during peak periods (typically following the release of the latest catalogue), extended public holidays, if extreme weather conditions are not suitable for live plant transport or as detailed in the product description. Orders (except Pre-orders) are normally despatched within 7-14 working days from the time of ordering during busy periods. Where ‘Free Delivery’ vouchers apply to an order, details of the voucher should be entered in the “Your message to us” field. In rural areas, StarTrack may deliver to physical addresses such as general stores that act as Australia Post agencies but we suggest you check with them first. StarTrack Express generally do not deliver to PO Boxes or RSD addresses so your order will be held until a suitable address is obtained. *Please note that if you order large items (eg Patio, Standard or Weeping Roses, Fruit Trees) you must specify a street address for the delivery address. A $4.00 Quarantine Inspection Surcharge applies in addition to the Delivery Charge for orders delivered to Tasmania, Northern Territory and Western Australia due to the increased complexity of quarantine requirements.Īs quarantine inspections apply to each delivery, 2 quarantine charges will apply where orders contain products from different seasons. Orders containing products from two different seasons (eg Rose or spring bulb pre-orders) that require separate deliveries will incur two delivery charges at the relevant rates (unless a free freight offer applies). We continue to maintain the simplest form of postage costs for the large variety of products we range, however in occasional circumstances of oversized orders and/or delivery location, the cost of freight can significantly impact delivery of an order therefore we reserve the right to refuse the order or contact the customer to discuss freight options and pricing.You will be offered a choice to wait until all items on your order are available or to receive what is currently available for an additional freight charge of $4.00. Some items may be delayed due to climatic or growing habits prevent them from being harvested at the time of being offered for purchase. ![]()
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